The work

Selected outcomes
from real engagements.

Client details are anonymized where needed. The commercial and operating patterns are representative.

Platform diligence

Making high-stakes
selections with confidence.

Enterprise software selection
Multi-stakeholder evaluation
Structured a multi-stakeholder evaluation, aligned decision criteria, and supported evidence-led vendor comparison across a complex enterprise software selection with significant operational stakes.
Outcome: stronger executive alignment and a more defensible final recommendation.
Commercial review
Commercial review before signature
Reviewed pricing logic, licensing exposure, and contract structure ahead of commitment. Surfaced risk that had not been raised in the internal review process.
Outcome: improved negotiating position and reduced downside before signature.

Adoption and value realisation

Making value show up
after selection.

Post-selection adoption reset
Adoption reset after platform selection
Defined ownership, KPI cadence, and governance after platform selection to replace a diffuse post-go-live accountability structure that was creating visibility gaps across the leadership team.
Outcome: clearer accountability and stronger adoption visibility.

Fractional CCO advisory

Senior post-sale leadership
without the full-time hire.

Post-sale operating model
Operating model install
Supported segmentation, playbooks, KPI design, and operating rhythm across the customer function. Replaced reactive execution with a structured model built for scale.
Outcome: more consistent execution and stronger retention confidence.
Executive advisory
Executive support during scale-up
Worked with leadership on customer strategy, operating discipline, and cross-functional alignment through a period of rapid growth where the post-sale function was under structural strain.
Outcome: a more mature post-sale operating model and better executive visibility.

What these engagements have in common

Different categories.
Similar stakes.

The work usually sits at the intersection of platform judgment, commercial risk, adoption reality, and executive accountability.

Each engagement is different in category and context. The operating discipline behind the work stays constant.

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